"You must reboot this system to complete a previous installation of Remote Agent" is reported when attempting to push or silent (command line) installation of the Remote Agent for Windows Servers (RAWS)
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"You must reboot this system to complete a previous installation of Remote Agent" is reported when attempting to push or silent (command line) installation of the Remote Agent for Windows Servers (RAWS)

Artikel: 100018215
Zuletzt veröffentlicht: 2021-08-10
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Produkt(e): Backup Exec

Problem

This error appears when attempting to push out or perform a silent (command line) installation of the Remote Agent for Windows Servers (RAWS).

Error Message

V-225-198 You must reboot this system to complete a previous installation of Remote Agent. After rebooting, run the Setup program again.

V-225-198
V-225-191
V-225-187
V-225-146

 

Cause

This error can occur even after a remote machine has been rebooted and when a silent (command line) install of the Remote Agent for Windows Servers (RAWS) is attempted.

Solution

To resolve the issue:
 
1. Make sure the remote machine has been rebooted.

2.  Confirm TCP Port 10000 is not being used by another application on the remote machine. 

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

3. If there is a possibility that a previous install of RAWS is still on the remote machine, check the registry on that machine, delete the following key, reboot, and run the install again.
 
HKEY_Local_Machine\SOFTWARE\Classes\SOFTWARE\veritas\Reboot
 
4. Make sure the console is not locked on the remote machine and that a firewall is not blocking the push install.  If it is, a silent (command line) install may be the only work-around for the issue.  Review the articles in the Related Documents Section below for more information.
  
Note:  When performing a silent install, SETUPAA.CMD is the command to be used, not SETUP.EXE.
 

 

Verweise

UMI : V-225-191 UMI : V-225-146 UMI : V-225-198 UMI : V-225-187

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